The needs of the elderly will eventually converge on the smart pension platform.
■ Intelligent robots are companions for the elderly
"Xiao Lian, Xiao Lian, sing me a song called The East is Red." Mr. Chen, who lives in Beihang Community, Huayuan Road Street, is 92 years old. After living alone for many years, he recently gained a new "friend" -- Xiao Lian, an AI intelligent voice interactive robot.
Although "Xiaolian" is not big, it can have many functions. It has 8 functions such as entertainment, reminder, service and dialogue, and a number of built-in pension service projects and voice knowledge base. At the beginning of this year, the robot was introduced on a pilot basis in Beihang Community, where nearly 500 households over the age of 70 live alone. Chen, who is highly receptive to new things, became one of the first "early adopters".
Under the guidance of the staff, Uncle Chen has preliminarily mastered the operation of the robot. "Lian, Lian, I want to listen to the news." "Lian, Lian, what's the weather like today?" On weekdays, Uncle Chen is used to getting all kinds of information through the "Xiaolian". The "Xiaolian" will remind Uncle Chen to take medicine, chat with the old man and sing songs. When the elderly need to accompany them to the hospital, call a car and other services, as long as you move your mouth to call "Xiaolian", the professional service staff in the background will receive instructions and immediately arrange door-to-door service. If the elderly have an accident, as long as the voice message "Xiaolian", rescue workers will arrive at home within 18 minutes. "With this robot, I feel much more secure." "Said Uncle Chen.
A few days ago, Xiao Lian suddenly couldn't talk to each other. Uncle Chen hurriedly asked the community volunteer for help: "Why did my doll ignore me?" After the volunteers came to the house for debugging, the "little United" returned to normal. "My doll can talk to me again." Uncle Chen was beaming with joy. For Uncle Chen, the "little league" has become a spiritual solace in his life, easing his loneliness and loneliness.
■ Smart platform can meet a variety of needs
In the Beihang community, there are many elderly people like Uncle Chen who live alone. Elderly people over 60 years old account for nearly 30% of the total population of the community, there are more than 1,500 people over 80 years old and more than 200 people over 90 years old, which is a typical aging community.
"The common needs of these elderly people are medical care, travel, care, and life services such as food delivery and rehabilitation. In addition, the elderly have a strong need for cultural entertainment and other spiritual aspects. "There are so many elderly people and their needs are so great that the community alone cannot meet them." Beihang Community Party Secretary, neighborhood committee director Liu Tonghua said. Previously, the community helped the elderly solve their life problems with just a telephone. Every day, the residents' committee cadres and volunteers answered and recorded the elderly's various needs, and then contacted the corresponding service agencies to solve them.
In order to better serve the elderly, at the beginning of this year, Beihang community introduced the intelligent pension service model of the elderly service consortium. According to Liu, the service model is guided by the government, led by the community, assisted by public welfare, promoted by think tanks, complementary advantages of pension institutions and complementary volunteer forces. The needs of the elderly are transmitted to the smart elderly service platform through the smart device terminal. The platform effectively connects the service supply and demand information, and integrates multi-professional service teams relying on the platform to provide corresponding services for the elderly. At present, there are more than 30 member units of CIS, including community autonomous organizations, foundations, think tanks and professional service institutions.
In the home of the elderly, in addition to the intelligent robot "Xiaolian", there are also installed non-contact monitoring instrument, door sensor, smoke sensor, water flow sensing, gas sensing alarm, "one button call" and other intelligent products, at the same time to provide services for the elderly.
"Through these devices, we can know when the elderly person goes out and when they come back. We can sense whether the elderly person is using water and gas properly. We can monitor their movements in real time and determine if they are in danger or need help. When the elderly accidentally fall or do not move for a long time, the device will automatically send alarm message and fall location information, notify the children or designated personnel, so that the elderly can get timely assistance." Yang Xiuting, a member of staff, said.
■ Precise division of labor behind the smart platform
In the central large screen of the community care Consortium service center, all call data from the smart devices installed in the elderly will be displayed in real time on the smart pension platform. On the big screen, the order situation is updated, indicating the old man's name, building number, service name, time and status; Alarms from security sensors will be sent to professional service providers or community volunteers as work orders.
"The elderly are provided with services that appear to be smart devices, but are actually 'behind the scenes' service personnel. There are many and complicated matters to serve the elderly, but also to respond to the elderly's emergency calls at any time, some work must rely on professionals to carry out. How to make the best use of limited manpower? The smart pension platform can improve service quality through precise division of labor." Beihang community support CIS volunteer service team Liu Yongli said.
Some time ago, Aunt Liu, who was over 80 years old, fell down accidentally when she got up at night and could not get up for a while. It was about 4 o 'clock in the morning, my son was far away in the suburbs, and the neighbors were asleep. Her husband, who was over 90 years old, did not know where to turn for help. At this time, the old man thought of calling the intelligent pension platform. After receiving the elderly man's message for help, the backstage staff quickly contacted the 999 emergency center, and assigned nearby Lianxun security staff and a carer from Lok Lao Hui to help. Soon, rescue workers and vehicles sent Liu to the hospital for examination and treatment.
Community volunteers can also be a useful supplement to the services that the platform cannot provide. There are more than 100 volunteers in the 10 volunteer service teams set up by Beihang Community, who are responsible for delivering food, picking up express delivery, buying medicine and traveling for the elderly.
Cui Guirong, 72, led a team of five volunteers who teamed up with a 97-year-old woman named Chen. Since Chen is old and immobile, and she has to take care of her 70-something son, who is sick and bedridden all year, Cui Guirong and his teammates purchase food items from Chen's menu every Friday and deliver them to her home. "Compared to the old people, we are still able to take care of them. We help the elderly with their small daily needs as best we can."
■ Smart devices should cater to the needs of the elderly
From the common smart bracelet, "one key call", to the alarm crutch, monitoring bed designed for the elderly...... Wave after wave of smart elderly care devices have been promoted in communities. Some communities just give out several kinds of "one-click call" for the elderly. However, there are not many popular products like "Xiaolian", and many smart devices have become "chicken ribs", which the elderly feel bad about and are simply idle for a long time. The reporter interviewed a number of elderly people and found that most of the elderly were concerned about not being able to learn smart devices, not being afraid of using them bad, and not thinking them useful.
"In fact, the elderly are also eager to accept new things, but many products have many functions and complex operation. It takes us a long time to learn some simple functions, and some functions we learn and forget. When it's really urgent, I'm used to calling for help." Aunt Hu's complaint speaks the heart of many old people.
Liu Yongli volunteers for the elderly in the community, the most help is the same age as her senior citizens. In her opinion, the elderly have a low acceptance of smart devices. On the one hand, they are not used to operating electronic products, on the other hand, they do not understand the instructions. Yang's daughter had bought several smart bracelets for her father, but he always took them off after wearing them and left them unused. "I'm not used to wearing it. I don't know if it's dead. It doesn't help much." "Said Uncle Yang.
In the survey, many old people said that some smart devices need to be charged often, the elderly too troublesome; Some smart devices need to upgrade their systems regularly, and the elderly can't understand them. "We weren't used to contacting customer service and couldn't keep up with the prompts, so we wanted someone who knew how to use it." "Said Uncle Yang.
In addition, some smart devices still have errors in practical application. Grandpa Wang keeps a dog in his home. Whenever the old man goes out, the dog jumps up and down in the house. As a result, the infrared monitoring device mistakenly identifies the dog's behavior as that the old man fell down at home and issued an emergency alarm. After making several mistakes, Uncle Wang simply removed the equipment.
So what smart devices do the elderly really need? Grandpa Yang believes that smart devices should first consider the acceptance of the elderly, as simple as possible to operate, so that the elderly can understand, learn, use to adapt to the thinking mode and operation habits of the elderly.
According to Hu, smart devices need the support of professionals: "Someone can teach you how to use the equipment, someone can also manage the maintenance of the equipment, and you can always find someone to help you when you encounter problems, which can solve practical problems."
In addition, some elderly people are reluctant to use smart devices because they don't want to spend money. The elderly are more traditional and thrifty, reluctant to spend hundreds or thousands of yuan on smart devices. Even though the government pays for most of the smart pension equipment entering the elderly families, some elderly people still dare not to try it, fearing that the electronic products are easy to be damaged. Therefore, if intelligent pension equipment wants to popularize into millions of elderly people, the price should also be closer to the ordinary elderly group.
