Intelligent voice robots are widely used in marketing, return visits, collection and other scenarios to replace manual outbound calls and answers. Compared with human agents, intelligent voice robots can perform outbound calling tasks in accordance with standard procedures, with stable effects, release agent resources to serve high net worth customers, and greatly reduce enterprise labor costs and management and training costs.
Vodafone Technologies GaussMindAI Inbound robot product advantage
Flexible integration of work order, order and other business systems, business automation
Connect with user management system, quickly lock user identity information, locate member information
Docking work order system, real-time query historical work order, automatic generation of work order, one key demand order
Connect to the order system, quickly process order creation, modification, query and cancellation
Connect with various business systems, realize real-time dynamic flight query, subway/bus line query/fare query, auto industry suppliers/service stations query, franchise stores nationwide dealer query, etc
The dialogue is natural and smooth, creating the ultimate dialogue experience
Adjust broadcast details accordingly
Support adjustment of timbre, speed, intonation and other details to optimize customer experience
Take special voice interactions in stride
Specific interaction requirements such as interruption, silence, waiting, and restatement are configured
Intelligent noise reduction
The acoustic model of ASR is optimized by various methods to effectively reduce the impact of environmental background sound and channel of different devices on speech recognition in practical application scenarios
Fine granularity report, accurately monitor the business status, fine operation
Detailed statistics of knowledge base hits are collected to accurately understand users' concerns
Node-level canvas report, visualized display of the flow of each business node robot, fine operation robot
Custom AI effect analysis, accurately show the flow of key business processes
Voice model customized recognition, business results are immediate
Get through customer domain data and customize training based on industry scenarios
Customized recognition of professional terms, quickly improve the effect of business landing
The model training is refined to the granularity of the robot to create a special robot
Self-developed NLP core algorithm to ensure the accuracy of semantic recognition
Built-in and perfect entity recognition, accurate and fast realization of user mobile phone number, ID number, time, date, amount, name and other information recognition, but also based on business needs of standardized output, to achieve good interaction with the customer system.
Precise extraction of address information in user expression, and structured output by province, city, district, street, detailed address format; Combined with the POI data, it helps to complete the missing address information in the address description process.
based on natural language processing (NLP), speech recognition (ASR), and speech synthesis (TTS) technologies, Vodafone GaussMind intelligent voice robot implements automatic outbound call and answer, communicates with customers through natural and realistic conversations, helps enterprises improve outbound call efficiency, standardize outbound call process, and realize intelligent outbound call data management.